Technology Support Request Form for Families
Submit a support ticket to the Ashland School District Technology Department
by completing the below form.
We will respond as quickly as possible - typically within 1 business day.
Student's Full Name:
*
Requester's Name (if different):
Student's School:
*
Ashland Connect at JMOS
Ashland High School
Ashland Middle School
Bellview Elementary
Grizzly Online Academy
Helman Elementary
John Muir Outdoor School
Walker Elementary
Willow Wind Community Learning Center
How would you like us to contact you?
*
Phone
Email
Phone Number to call:
Best time to call?
Early Morning (8:00AM - 10:00AM)
Late Morning (10:00AM - 12:00PM)
Afternoon (1:00PM - 4:00PM)
Email Address to Contact:
Is the issue happening on a personal device
or a device owned by the school district?
*
Personal Device
District-Owned Device
Not Applicable
What type of device is it?
*
Mac desktop/laptop
PC desktop/laptop
Chromebook
Android Mobile Device
Apple Mobile Device
Not Applicable
Other:
How would you categorize the issue?
*
Trouble logging in
Hardware issue / Trouble with the device itself
Connectivity (network / internet / wifi) issue
Trouble downloading Microsoft Teams or other Microsoft program
Question about Microsoft Teams or another program used by Ashland School District
Other
Briefly describe the problem:
*
Please verify you are not a robot: